Junior Support Technician Apprentice

Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly Assisting with routine checks on interfaces/backups/systems Assisting with 1st line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes Assisting with updating documentation when requested Communicating with 3rd parties to log issues Working with 3rd parties to ensure tickets are followed up and responded to within an appropriate timeframe

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Welcome to Seasalt. We make beautiful quality clothing and accessories woven with stories of Cornwall.

Cornwall’s wild landscape, artistic culture and maritime heritage inspire everything we do. We feel very lucky to live in such an inspiring part of the world. It constantly influences our designs and sits at the heart of our brand.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working