Business Administrator Apprentice (Programme Management Team)

The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the wider economy and housing Directorate.

You will carry out a range of administrative tasks to support the
Connect to Work Programme Management Team, helping to organise meetings, manage information, update systems, and support the delivery of employment and skills programmes. You will also support day-to-day admin tasks and respond to enquiries from colleagues, partners, and participants

This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.

On successful completion of the Level 3 in Business Administrator
Apprentice Standard and review of performance, the post holder
will progress to the substantive post of Connect to Work Business Administrator (Programme Management Team).

Notwithstanding the detail in this job description, the job holder
will undertake such work as may be determined by the Manager
from time to time, up to or at a level consistent with the Principal
Responsibilities of the job.

This role is designated as: Fully Agile: Workers work from a home
base with occasional visits to a Council office. In practice, work
may be carried out from almost anywhere. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.

With appropriate support and supervision, the apprentice will…

• Support the Connect to Work operational functions by assisting in monitoring programme performance against KPIs, maintaining programme documentation, and supporting contract compliance activities.
• Support the Programme Management Team with day-to-day operational tasks such as planning meetings, preparing agendas, taking meeting minutes, and circulating actions. tracking progress, and ensuring delivery teams have everything they need to operate efficiently.
• Responsible for ensuring that programme data is accurate, compliant, and up to date. Maintains participant records within CRM
systems, uploads evidence, logs attendance, and ensures all documentation meets the required audit and funding standards.
• Assist with generating reports for managers, delivery teams, and funders, while supporting data quality checks and contributing to
improvements in reporting and compliance processes.
• Provide essential operational support by helping to review programme performance against key indicators, maintaining
programme records and documentation, and assisting with the delivery of contract compliance responsibilities.
• Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement
actions. This may include supporting surveys, compiling data, or assisting with internal reviews.
• Assist with participant expense claims, manage procurement processes, and complete other routine administrative duties.
• Contribute to continuous improvement efforts across the programme. Identify opportunities to streamline processes, improve participant experience, and enhance the effectiveness of programme operations.
• Work collaboratively with the Programme Management Team to help ensure that Connect to Work remains efficient, participant-centred, and aligned with organisational goals.

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams Delivery is to be discussed with the training provider, and the hiring manager must suit operational needs

Training Outcome:
On successful completion of the apprenticeship, the post
holder will progress to the substantive post of Connect to Work
Business Administrator (Programme Management Team). 

Employer Description:

Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.

From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.

Working Hours :
The apprentice will work within standard council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience