Business Administrator Apprentice (Delivery Team)

The Business Administrator Apprentice is a key role within Cheshire West and Chester’s Employment and Skills Service, part of the Wider Economy and Housing Directorate.

You will carry out a range of administrative tasks to support the Connect to Work Delivery Team, helping to organise appointments, coordinate activities and events, maintain accurate records, and update systems. You will support day-to-day delivery by working with colleagues, partners, and participants, responding to enquiries and ensuring people receive timely information.

This role will have mentor support from the Inclusive Employment Manager and a dedicated Apprentice Programme Tutor.

On successful completion of the Level 3 Business Admin Apprentice Standard and review of performance, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team).

Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the principal responsibilities of the job.

This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere.

Many services and customers span across the Borough and therefore, you may be required to work at any location in Cheshire West and Chester.

Support the coordination of the Delivery Teams by organising meetings, events, and training sessions, including room bookings, attendance preparation, and logistical arrangements. It includes updating shared calendars, monitoring outstanding actions or information requests, and ensuring colleagues have access to the correct documentation and resources to meet operational requirements Data management and reporting form a core element of the role. The Business Administrator produces routine monitoring reports, checks data for accuracy and completeness, and prepares documentation for audit and quality assurance processes. The role ensures compliance with recording standards and contributes to maintaining consistent, high-quality programme data Support partnership activity by issuing programme information to external organisations, coordinating invitations and responses, and managing routine communications with employers, training providers, and community partners. It includes gathering participant and partner feedback and escalating issues or requests as needed to support service improvement Assist with risk management processes by tracking outstanding safeguarding actions, logging incidents or concerns in the correct systems, and ensuring relevant documentation is filed accurately. This includes ensuring follow-up information is captured and escalated Support continuous improvement activities by gathering routine feedback, logging issues or suggestions raised by participants or partners, and contributing to service improvement actions. This may include supporting surveys, compiling data, or assisting with internal reviews Maintain office and delivery resources, ordering supplies, organising equipment, and ensuring meeting or training spaces are prepared for sessions. This may include supporting the setup of IT equipment for workshops or networking events Ensure that all administrative processes reflect organisational policies by checking documents for compliance, updating templates, and supporting internal audits of paperwork and digital records. This includes identifying gaps and supporting the team to resolve them Provide operational continuity by supporting new starter onboarding within the team, ensuring induction materials are accessible, and coordinating training session attendance for staff where required

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams Delivery is to be discussed with the training provider and the hiring manager must suit operational needs

Training Outcome:
On successful completion of the apprenticeship, the post holder will progress to the substantive post of Connect to Work Business Administrator (Delivery Team)

Employer Description:

Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.

From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.

Working Hours :
The apprentice will work within standard Council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience