Business Admin Level 3 Apprenticeship - SIEGENIA

As an Administrator you will be responsible for delivering high-quality customer service and administrative support using SAP and Salesforce CRM system to process sales orders, manage customer and supplier records, handle purchase ordering, resolve enquiries and support cross‑functional teams.

Key responsibilities:

Process customer sales orders, order changes and returns in SAP (order-to-cash activities). Create and manage purchase orders, purchase order changes and goods receipt coordination in SAP (procure-to-pay support). Process and manage consignment stock activities, liaising closely with Area Sales Managers and customer contacts to ensure accurate stock control, timely replenishment and a smooth end‑to‑end process. Manage the claim process from beginning to end ensuring data is recorded accurately in SAP and customers are fully kept up to date. Maintain and update customer and supplier master data, contact records and pricing information accurately in SAP and the CRM. Manage CRM activities: log and track customer and supplier interactions, cases, follow-up tasks and opportunity updates. Monitor order and purchase order status, shipment and delivery updates; liaise with logistics, warehouse and procurement to resolve exceptions. Raise purchase requisitions and convert to purchase orders in SAP where required; follow up on supplier confirmations and lead times accurately updating SAP accordingly. Respond promptly to customer and supplier enquiries by phone, email and Salesforce Prepare routine reports and KPIs from SAP and CRM Support month‑end activities related to order invoicing, credit notes, supplier invoice matching and reconciliations. Ensure compliance with company policies, procurement controls and data protection (UK GDPR). Contribute to process improvement initiatives and maintain accurate process documentation. Assist with administrative duties across the business as required. Any other duties as required by the Operations Manager commensurate with the post.

Training:

Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 Administration Qualification. (All learning is delivered online/ remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

Training Outcome:

Completion of the level 3 qualification, potentially a permanent role.

Employer Description:

We are a German manufacturer specialising in high-quality window and door hardware, ventilation solutions and access control systems and are renowned for our high-quality products.

Working Hours :
Monday to Thursday, 08:30 – 17:00. Friday, 08:30 – 14:00. 37.5 hours per week.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Patience