Commercial Operations Apprentice

Admin

Maintaining accurate records and databases Managing documents, reports and correspondence Scheduling meetings and preparing agendas Supporting internal business processes Producing management information and reports Assisting with project administration Sales support Updating and maintaining CRM records Researching prospective customers and organisations Supporting lead generation activities Helping prepare proposals and presentations Coordinating follow-up communications Supporting customer demonstrations and events

Marketing

Creating and scheduling social media content Assisting with email marketing campaigns Updating website content Supporting webinar and event activities Monitoring campaign performance Creating marketing materials and presentations

Customer Success

Supporting customer onboarding activities Responding to customer enquiries Coordinating meetings and reviews Helping maintain strong customer relationships Supporting customer communications and newsletters

What we are looking for

Essential

Excellent communication skills Good written and spoken English Organised and reliable Positive attitude and willingness to learn Good attention to detail Comfortable using technology and digital tools Ability to work independently and as part of a team

Desirable

Experience using Microsoft 365 Interest in business, marketing or sales Experience of social media platforms Basic understanding of customer service No previous business experience is required as full training will be provided

Training Outcome:

Successful apprentices may progress into roles such as:

Commercial Executive Business Development Executive Customer Success Executive Marketing Executive Account Manager

Employer Description:

We provide the expertise, software and services required to underpin the complete student and apprentice lifecycle from client prospecting to vacancy posting, to applicant tracking and success.
We work with organisations across the public, private and vocational training sectors to deliver the relationship management, recruitment, marketing, sales and customer service solutions they need to drive their continual growth.

Our CRM, sales, marketing, customer service and recruitment solutions allow organisations to store all of their contact and prospect data, close more deals, streamline their processes and create a branded recruitment experience that seamlessly integrates with all the major jobs boards.

We are a leading CRM consultancy and system developer. Established in 1990, we have more than 30 years’ experience as CRM specialists and 20 years as a Microsoft Dynamics partner.

We specialise in delivering Tailored CRM solutions, with a strong track record in working with Further Education organisations and private Training Providers.

Working Hours :
Monday to Friday 9am to 5:30pm 37.5 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience