Business Support Apprentice

Administrative Support

Enter data into the Housing Management System (SASSHA) Document management using MS Office Help prepare correspondence, reports and meeting papers Order and maintain office supplies

Communication

Support internal communications such as staff newsletters Assist with external communications including tenant newsletters, annual reports and surveys Log complaints and compliments in SASSHA

Tenant and Community Engagement

Help deliver snap surveys and tenant questionnaires Support Equality, Diversity and Inclusion (EDI) activities Assist with community engagement through the charity shop

Governance and Participation

Support resident and stakeholder consultation activities Help ensure communications are clear, accessible and inclusive Identify and share ideas for service improvements Work with external organisations as directed by the HR & Governance Manager Housing Management

Support the Housing Team to deliver a courteous, efficient and effective service to customers covering all aspects of the Associations Business, including tenant liaison, general enquiries and communal inspections.

Training Outcome:

To be determined after apprenticeship is completed.

Employer Description:

Community Based Housing Association.

We are a small, community based housing association operating in South Sefton. We own over 440 properties, mostly located in Seaforth and Waterloo.

The Association was formed in 1969 by a group of volunteers committed to changing the appalling housing conditions that faced many local families at the time.

Working Hours :
35-hour week (Monday - Friday). Shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Patience