1st Line IT Support Apprentice

Your job duties will include:

Respond to first-line IT support requests from colleagues by phone, email, ticketing system or in person Log, update and track IT incidents and service requests, escalating more complex issues where needed Help troubleshoot common hardware, software, printer, laptop, desktop, Microsoft 365 and basic network issues Support the setup of new starters, including user accounts, laptops, software access and basic device configuration Carry out routine IT administration tasks such as password resets, access updates and maintaining IT asset records Assist with creating and updating simple IT guides, FAQs and documentation to help staff resolve common issues

Training Outcome:

Potential position upon completion of the apprenticeship.

Employer Description:

Camargue Group is a corporate communications, public affairs, and digital agency specialising in the property, infrastructure, and business services sectors.

 

The agency provides B2B communications, public affairs, community consultation, crisis management, digital engagement, and branding.

In addition to our Cheltenham headquarters, we maintain offices in London, Birmingham, Cardiff, and York.

Working Hours :
Monday - Friday 9.00am - 5.30pm with 1 hour for lunch. Not including bank / public holidays.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Initiative