Customer Service Apprentice

This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business.

You will predominantly support customers via:

Outbound customer calls Livechat (answering customer queries efficiently and professionally) in busy periods Email responses Supporting the wider Customer Experience team - we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role

You’ll learn how to:

Identify and assess customer needs Provide accurate, valid and complete information using the right systems Think creatively to resolve issues Build sustainable relationships and trust with customers Handle objections professionally and empathetically Work across departments to find the best solutions

You will also gain exposure to:

Reporting and data entry Handling more complex queries (with support from senior team members) Supporting day-to-day tasks within the Customer Experience department This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience

Training:

Customer Service Practitioner Level 2.

All delivered in the workplace with monthly assessor visits.

Training Outcome:

Full-time agent with natural business progression. Recent apprentice who passed has been promoted to team leader within 2 months!

Employer Description:

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass. As part of our continued growth and expansion plans for 2025 and beyond, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.

Working Hours :
Monday 8:30am - 2:00pm, Tuesday - Friday 8:30am - 5:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience