L3 Business Administration Apprenticeship

Act as the primary front of house contact for customers seeking vehicle service and repair Provide excellent customer service by addressing enquiries and concerns promptly and professionally Schedule service appointment and manage the workflow of the service department Assist customer in understand their vehicles needs and recommend appropriate services. Handle cash and credit card transactions accurately and maintain records for finance teams. Seek opportunities to upsell services or products that may benefit customer vehicles Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales Provide data reporting to service manager as required Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program. Input data to the companies sector specific software and government portals for MOT outcomes etc.

Training:

Blackburn College.

Training Outcome:

Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.

Employer Description:

OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.

Working Hours :
Hours Full time 42.5 hours per week 8.00 to 5.00pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Multi task,confident