Apprentice Customer Service Specialist

Your duties will include:

Assist the County Lead Volunteer and County Chair with administrative support to ensure that key stakeholders receive a high-quality service. Provide a central point of contact, service and information for all members of scouting, members of the public, local authorities, funders and other external agencies. This will include liaising with Scout Headquarters at Gilwell Park. Review the email inboxes, handling and responding to the varied queries and requests that come in, in a timely manner. Use Microsoft Office applications to prepare, write and send correspondence. Use Xero finance applications to undertake bookkeeping transactions and produce financial reporting. Maintain online systems to ensure that there is good governance of records for the county office. Note-taking at Trustee Board meetings and District Lead Volunteer meetings as required. Any other duties as requested by the County Lead Volunteer or County Chair.

Training Outcome:

Potential position upon completion of the apprenticeship. 

Employer Description:

We are Scouts and everyone is welcome – all genders, races and backgrounds.  Scouting across the UK gives over 400,000 4 – 25-year-olds the skills they need for school, college, university, the job interview: the skills they need for life.  At a time when communities sometimes feel divided, Scouts bring people together and here in Gloucestershire we are building stronger communities and contributing to a stronger society.  All this is made possible by the generosity of our adult volunteers.

Working Hours :
Normally 4 mornings, not including Wednesdays. Initially, working the same hours as the current post-holder. There will be a 12-month handover period. There will be some evening meetings, but hours will be flexible around these.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative