Customer Service Assistant Apprentice

Day to day role responsibilities will include: 

Answer patient telephone queries Process email, social media and live chat queries Make accurate contemporaneous notes Process customer refunds and returns and any shipping issues Escalate clinical queries to our clinical team Aid with improving marketing with our marketing from issues picked up from customers

Training:
The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard Delivered in the workplace via online training with Colchester Institute

Training Outcome:
Departmental lead roles for different income stream avenues in the business Senior customer service positions in customer service department

Employer Description:

SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care.

We are UK based (Essex) with UK prescribers, we do not outsource our prescribing.
In fact our main prescriber is in house, one of our pharmacists.

Working Hours :
Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience