Apprentice Trading Standards Officer (Tobacco and Vapes)

Undertake the Level 6 Trading Standards Professional (tobacco and vapes) apprenticeship and any additional qualification requirements required by the Chartered Trading Standards Institute’s qualification framework; making sure that all targets are achieved. Procure sample products, to ensure that legal requirements are being complied with which may include occasional out of hours working Actively gather and process intelligence regarding business malpractice, community concerns and breaches of relevant legislation; prioritising complaints and enquiries from businesses and consumers Respond to complaints and enquiries received by the service, providing customers and businesses with legally sound and technically accurate but practical information, advice and guidance, ensuring that matters raised in complaints and enquiries are investigated and appropriate action taken Under the supervision and guidance of managers, undertake investigations, investigate complaints, interview complainants and obtain comprehensive witness statements. Attending court to give evidence, if required Ensure that all systems are up-to-date and correctly maintained.

Training:
Training will take place at work and during virtual session with CSA our Training Provider

Training Outcome:

There may be an opportunity to apply for a role within the Council, but this is not guaranteed.

We believe that the experience you will gain throughout your apprenticeship will significantly enhance your ability to find employment inside or outside our organisation.

Employer Description:

We are a modern council, with high standards in all we do, living up to our values and making it a great place to work. We have a supportive culture that enables our employees to make the most of their skills and enjoy a healthy work/life balance, offering you an exciting place in which to develop your career. You will be able to make a real difference to people’s lives in a cosmopolitan city that boasts a strong local economy and a growing number of prominent companies.

Working Hours :
Monday to Friday 9am to 5pm. We offer a flexi time working arrangement.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience