IT Apprenticeship

 Provide 1st Line IT support. Manage Freshdesk tickets. Log and prioritise incidents. Carry out password resets and unlock user accounts. Set up user devices. Support office users and production/shop floor staff. Carry out daily server health checks. Investigate alerts. Carry out network checks. Troubleshoot device, printer, network and user issues. Support the Windows 11 rollout. Identify outdated PCs for replacement.

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician

Employer Description:

Medica Packaging Limited is the UK's largest independent packaging converter specialising in the pharmaceutical and healthcare sectors. With over 30 years of expertise, we design and manufacture high-quality printed cartons, patient information leaflets and bespoke packaging solutions for many of the world's leading healthcare brands. Operating from our state-of-the-art facilities in Crewe, we combine innovation, advanced manufacturing technology and exceptional customer service to deliver products that meet the highest industry standards.

 

Working Hours :
8:15am – 4:30pm – Monday – Friday.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Logical,Team working