Customer Service Apprentice

The successful Apprentice will start work immediately and will be on an extended trial prior to enrolment in October 2026. This is to ensure suitability for both parties before committing to formal Apprenticeship training.

Handle and resolve customer enquiries professionally, both face to face and over the telephone, ensuring a positive experience at every stage Process customer payments accurately and efficiently using the till system Carry out regular stock rotation to maintain product quality and availability Support product testing and provide informed advice to customers where appropriate Promote new product lines and special offers through social media platforms Maintain shop floor and window displays to a consistently high standard Complete general housekeeping duties to ensure a clean, safe, and welcoming environment Actively promote additional products and services, identifying opportunities to upsell and cross-sell

Training:

Level 2 Customer Service Practitioner

A bespoke programme of technical and vocational training

Functional skills in Maths and English (if applicable)

The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship.

Training Outcome:

Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

Transferable skills that are invaluable in the wider world of work.

Employer Description:

Cash Generator is a UK based national retailer. The company is primarily a Buy and Sell store with it’s core business is the buying and selling of second hand, graded and new goods, mainly electrical and entertainment products.

Working Hours :
Shift patterns to be confirmed. Operating hours are Monday - Saturday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness