Apprentice Receptionist

Greeting guests courteously, ensuring a positive first impression Managing incoming calls with professional phone etiquette and directing enquiries appropriately Performing general clerical duties including filing, photocopying, and document management Serving customers at the bar Completing end of day cashing up and balancing Supporting the front desk team to ensure the smooth, daily operation of hotel administration

Training:

You will complete the Hospitality Team Member Level 2 (Accommodation pathway) apprenticeship training at your workplace, the Salutation Hotel.

Training will be delivered on-the-job through regular one-to-one sessions with a dedicated trainer and coach from HIT Training, alongside workplace learning and online study.

Functional Skills in English and maths will be provided at your workplace if you do not already hold the required qualifications.

Training Outcome:

Upon successful completion of your apprenticeship, there is a clear opportunity to progress into a permanent front-of-house or reception role within the hotel.

You will have excellent opportunities to develop your career and progress into supervisory or guest relations management roles within Classic Lodges and the wider hospitality industry.

Employer Description:

Founded in 1992, Classic Lodges is a privately owned collection of eight distinctive hotels in some of the UK’s most beautiful locations. From elegant country houses to coastal retreats, each hotel has its own character, history, and story to tell.

At the heart of Classic Lodges are our people. Whether welcoming guests at reception, creating exceptional food, or preparing every room with care, our teams create the meaningful moments that make every stay memorable. We believe hospitality is about more than service, it’s about making people feel genuinely at home.

Our purpose is to create meaningful experiences that connect people, places, and memory. Guided by our values, we take pride in delivering warm, thoughtful hospitality and celebrating the individuality of each hotel and team. Working with us means being part of a close-knit group where people are valued, supported, and encouraged to bring every stay to life.

Working Hours :
Rotational shifts covering mornings, evenings, and weekends to match hotel reception operating hours. Specific shift patterns and rest days will be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience