Customer Service Apprenticeship - Stafford Specsavers

Giving customers top-notch advice Giving customers a warm welcome to the store Dealing with orders Efficiently answer telephone calls to the store Advising customers their hearing aids/glasses are ready or delayed as appropriate

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard Functional Skills in maths and English (if required) Blended on/off-the-job training and location to be confirmed

Training Outcome:

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Employer Description:
Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.

Working Hours :
Days and times to be confirmed to include weekend working.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative