Apprentice Medical Receptionist

Welcoming patients to the practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system Care Navigation - Signpost patients to the most appropriate service (internally or externally) Deal with all general enquiries, explain procedures and make new and follow-up appointments Action medication queries / repeat prescription / online repeat prescription requests Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Chaperone patients as and when required Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner.

Training:

Training will take place 5 x days per week at the workplace with regular visits from a Trainer Coach, who will carry out reviews and set assignments

Training Outcome:

Potential full-time employment with the surgery after successful completion of the apprenticeship

Employer Description:

Blackhall and Peterlee Practice aims to;

To provide high quality, safe, professional Primary Health Care General Practice services to our patients To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care. To be a learning organisation that continually improves what we are able to offer patients. To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently. To provide our patients and staff with an environment which is safe and friendly



Working Hours :
Monday-Friday 09.00-15.30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience