Apprentice Sales Office Administrator

The role involves processing customer orders, coordinating with manufacturing teams, monitoring stock availability, and handling customer enquiries professionally and efficiently. 

Key Responsibilities

Accurately input customer orders onto the company's systems in a timely manner. Process amendments, cancellations, and updates to customer orders as required. Liaise closely with manufacturing and production teams to ensure customer orders are scheduled and fulfilled correctly. Check stock levels and product availability to support customer enquiries and order processing. Communicate delivery information and order status updates to customers. Handle incoming telephone calls professionally and courteously. Take customer orders over the telephone and ensure all details are accurately recorded. Support the Sales Office Manager and wider sales team with general administrative duties. Work collaboratively with colleagues across sales, production, and logistics functions.

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions. Complete all required assignments with by the required timeline Build up your portfolio of ongoing evidence. Access support from your tutor/assessor and your manager .

Training:

Overview of the Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers Understanding the organisatio Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge

Skills:

Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge

Behaviours/Attitude:

Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

You will complete an End Point Assessment. This will involve the following:

Showcase/Portfolio Interview Practical observation Professional discussion

You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Training Outcome:

There is a strong possibility that you will gain a permanent position following successful employment as well as the achievement of the apprenticeship programme. 
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications. 

Employer Description:

Heckmondwike is the UK’s leading manufacturer of commercial fibre bonded carpets and carpet tiles.

We have an annual turnover of approximately £25 million and 150 employees.

From its manufacturing site in West Yorkshire, Heckmondwike FB has been offering one of the widest ranges of fibre bonded carpets and carpet tiles for over 50 years. Used in education, commercial offices, retail outlets and extensively by architects and developers, the company is committed to manufacturing design-led, yet hard-wearing carpets and carpet tiles.

Working Hours :
Monday to Friday - 8.30am – 5 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,Excellent Timekeeping,Excellent attendance,Microsoft Office, Word & Excel