Business Admin Apprentice

Respond to telephone and email enquiries in a professional, calm and supportive manner, seeking guidance where appropriate Maintain accurate and up-to-date records on the CRM system, ensuring information is entered clearly, securely and in line with organisational procedures Support the booking and coordination of counselling appointments, including arranging telephone assessment appointments and interpreters where required Assist with general administrative tasks, including preparing documents, updating spreadsheets, filing information and supporting day-to-day office processes Support invoicing and finance-related administration by gathering, checking and processing information accurately, under supervision Communicate with internal teams and external services to support clients and help ensure services run smoothly and efficiently Work flexibly with the Administration team and undertake other appropriate duties as requested by the management team, in line with the apprentice role

Training:
This is a fully work-based programme You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider You will be studying the Level 3 Business Administrator Apprenticeship Standard

Training Outcome:
Potential full time role for the right person upon completion of apprenticeship

Employer Description:

Our vision is for everyone with a mental health issue to be in control of their own lives and get the support they need from people they trust. Our Mission Working together to make people and our communities stronger and healthier through services, support, education and training for mental health and wellbeing. Our Values Collaborate and work together​.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working