Operational Support Apprentice

This role involves a wide range of tasks where you will get to work with people from across the business. 

This includes

Supporting the Operational Teams by accurately identifying work types upon receipt and scanning/uploading for completion by Operational Support Advisors Undertaking a variety of ad hoc tasks to support Operational teams in achieving their objectives Providing support to the Facilities team (e.g. cover reception and switchboard duties) Sorting, distributing and logging incoming post and performing outgoing post duties including batch prints Scaning all relevant documents to ensure member records provide a full reflection of any changes or activity Processing basic membership changes and returned post ensuring systems are accurately updated and relevant correspondence is sent or returned to members as required Ensuring any complaints received in the incoming post are identified and recorded at the first opportunity to enable prompt resolution

We are looking for people who can:

Be open, and respond flexibly, to business change, being supportive of continuous improvement initiatives Have a positive and mature outlook; demonstrable commitment to personal development Be confident & show the ability to work alone as well as working as part of a team Use relevant knowledge of Microsoft applications such as Word & Excel Demonstrate good time management skills, be accurate & well organised

Training:
Apprentices will typically attend York College on a day release for the duration of the apprenticeship (although online delivery is also available) and work with their employer for the remainder of their contracted hours During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer

Training Outcome:
Possible career progression or permanent position

Employer Description:

Benenden Health was founded in 1905 to provide treatment for postal workers suffering from Tuberculosis. There are now nearly 850,000 members and around 350 permanent employees.

Benenden are a not-for-profit organisation with a goal to improve the nation’s health.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Time Management