Apprentice Planning & Administration Officer

Respond to staff enquiries from our Trades personnel, over the phone in person or via email, in a timely manner Utilise effective diary management skills to co-ordinate and schedule post work inspections for trades colleagues Record accurate financial details on our IT systems to maintain customer/stakeholder/ contractor information and produce reports and raise purchase requisitions Conduct a comprehensive data cleanse to ensure accuracy, consistency, and reliability across all reporting systems, including accurate entry of financial data Remain calm and professional whilst displaying an empathetic attitude as you are dealing with a diverse range of customers Work with team members to improve service delivery and customer satisfaction Effectively communicate with departments and colleagues, from all sources either by phone, email, or via request Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills To comply with policies of Sandwell MBC including: Safeguarding, Health & Safety, Data Protection and Equality and Diversity

Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity

Training Outcome:
This apprenticeship is a fixed term 18 month contract and at the end you will gain a Level 3 Business Administrator Qualification However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday to Friday, between the hours of 8.00am and 6.30pm with a minimum of 3 working days from the office.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Empathy & understanding,Punctual & reliable,Approachable & helpful,Partnership working,Data Protection Act