Apprentice GP Receptionist

As an Apprentice GP Receptionist, you will play an important role in supporting patients and helping the practice run smoothly. You will receive full training and support throughout your apprenticeship while working alongside experienced colleagues in a friendly healthcare environment.

Your duties may include:

Welcoming patients and visitors and providing a professional and friendly first point of contact Managing incoming telephone calls and assisting patients with appointments and general enquiries Registering new patients and maintaining accurate patient records Processing repeat prescription requests and assisting with administrative workflows Scanning, filing, and coding medical correspondence using clinical computer systems Communicating effectively with patients, healthcare professionals, and external organisations Supporting the team with a variety of administrative duties to ensure the efficient running of the surgery Following policies and procedures, including patient confidentiality, safeguarding, information governance, and data protection requirements

Throughout the apprenticeship, you will gain valuable experience in healthcare administration, customer service, teamwork, communication, and information technology while working towards a Level 3 Business Administrator Apprenticeship.

Training:
Level 3 Business Administrator Apprenticeship standard (can include Level 2 elements if required) Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be an opportunity to secure a permanent position within the practice, subject to organisational requirements. The skills and experience gained will also provide an excellent foundation for further career development within GP primary care, NHS administration, or wider healthcare services.

Employer Description:
We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.

Working Hours :
Monday - Friday. Morning and afternoon shifts between 8am - 6:30pm.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Non judgemental,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working,Time-Management