Membership Advisor Apprentice

As a Membership Advisor Apprentice, you will:

Conducting guided tours for prospective members, showcasing the club's facilities, equipment, and services while explaining membership options and answering any questions. Driving membership sales by engaging with potential members, following up on enquiries and leads, and building positive relationships to support membership growth and retention. Providing excellent front-of-house customer service, welcoming members and visitors, handling enquiries both in person and over the phone, and ensuring a friendly, professional first impression at all times. Using the Clubwise CRM system to manage customer information, record interactions, process membership enquiries, and maintain accurate member records. Supporting the day-to-day operation of the club by assisting with administrative tasks, maintaining a clean and organised reception area, and working collaboratively with the team to ensure the smooth running of the facility.

What your apprenticeship includes:

You won’t need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you. Obtain Functional Skills in English and Maths (if you don’t already have GCSE or equivalents). Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

At Anytime Fitness you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.

Training Outcome:

Full Membership Advisor role.

Employer Description:

Welcome to Anytime Fitness Birmingham (Paradise Circus)! Locally owned and operated, our welcoming gym offers you a supportive community to reach your health and wellness goals. Our expert coaches and staff are ready to help you every step of the way. Plus, get 24/7 access to more than 5,800 locations across the globe, which means we're never far from your home, work or holiday destination. We're excited to meet you!

Working Hours :
30 hours per week - shift patterns. Monday - Sunday, 8.00am - 5.00pm/11.00am - 8.00pm.

Skills:
Communication skills,Attention to detail,Customer care skills