Operations Apprentice

Key Responsibilities ✈️?

Sort Operations

Assist with the manual and automated sorting of shipments to correct destinations. Scan, label, and load freight using operational IT systems Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures and ULD Build principles Ensure freight is handled in accordance with service, security, and customs requirements Identify, report, and escalate damaged or misrouted shipments Maintain housekeeping standards (5S) within the sort area to support safety and efficiency Support operations administration Ability to support Operations Supervisors with CIS Facilitation Working alongside Operations Managers in analysing Operational KPI Data Champion processing efficiencies Identify, report & escalate health & safety breaches / near miss. Assist with ICARE investigations Attend local operations meetings Work collaboratively with ramp agents and supervisors to meet departure schedules

Health, Safety & Compliance

Work in line with all health & safety, security, and operational procedures Wear appropriate PPE and follow safe manual handling techniques Report hazards, incidents, and near misses promptly Comply with regulatory and company standards at all times

Learning & Development

Complete all elements of the apprenticeship programme, including off-the-job training and coursework Take responsibility for personal learning, development, and performance Gather workplace evidence and participate in assessments as required Rotate across operational areas to build broad hub knowledge

Training Outcome:

On successful completion of the apprenticeship, opportunities may be available in roles such as:

Operations Agent

Employer Description:

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

Working Hours :
Shift pattern 15.00 – 00.00 flexibility will be required – 40 working hours per week Monday to Friday.

Skills:
Communication skills,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness