Customer Service Level 2 Apprenticeship

Deliver excellent customer service through various channels Handle customer queries, requests, and complaints professionally and efficiently Learn and maintain product/service knowledge to provide accurate information Support the team with general administrative duties (data entry, filing, updating records) Maintain a positive and professional attitude at all times

Training:
Next Level will work closely with you to complete your Customer Service Practitioner Level 2 Apprenticeship We can hire apprentices at any time and hold regular workshops for those on the course These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to offer any support needed and  ensure your learning is completed If required, we can also provide Functional Skills in Maths and English throughout your apprenticeship

Training Outcome:
This apprenticeship can lead to a career in customer service and beyond You could go on to complete your level 3 customer service upon completion

Employer Description:
Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working