Operations Director

Operations Director – Soft FM (Cleaning)

Location: West London

 

We are working with a leading, privately owned facilities management business to appoint an Operations Director to lead a major London-based region.

 

This is a senior leadership role within a growing organisation known for its strong client retention, internal progression, and long-term approach to building high-performing teams. The company delivers predominantly self-performed cleaning services alongside a range of soft FM solutions across commercial offices, transport hubs, education, healthcare, and manufacturing environments.

 

The Role

You will take full operational and commercial responsibility for a multi-million-pound portfolio, leading a team of Area Managers and frontline staff across a diverse client base.

 

Key responsibilities include:

Full P&L ownership and financial performance of the regionLeading, developing, and structuring operational teamsDriving service delivery standards and client retentionSupporting business growth through commercial awareness and bid inputManaging performance, HR matters, and team accountabilityWorking closely with senior leadership to shape regional strategy

 

About You

Proven senior operations experience within soft FM / contract cleaningStrong commercial and P&L management capabilityExperience managing large, multi-site teamsComfortable handling HR, performance management, and team developmentA proactive, accountable leader who can operate autonomouslySome exposure to sales or bid processes is advantageous