FE TIE Apprentice Administrator

Main Duties and Responsibilities:

Respond promptly and professionally to enquiries and communications (email, telephone, and face-to-face) within agreed timescales, ensuring a high standard of customer service. Ensure that accurate, up-to-date information is maintained, shared, and accessible to both internal stakeholders and external partners Work closely with FE TIE Co-ordinators to provide effective administrative support, contributing to the smooth delivery of programmes and activities Undertake a broad range of administrative duties, including managing communications (email, phone, and face-to-face), maintaining records, and tracking workloads using systems such as Excel, SharePoint, and other Microsoft 365 applications Support the coordination and organisation of meetings, events, and activities, including scheduling, preparing documentation, and recording outcomes/actions where required Maintain accurate data records and contribute to reporting requirements, ensuring compliance with organisational processes and audit standards Support digital communications, including updating content and contributing to social media activity where appropriate Act as a key point of contact for stakeholders, building positive working relationships and ensuring a consistent and professional interface with the FE TIE function Contribute to continuous improvement by identifying opportunities to enhance administrative processes, systems, and ways of working

The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role.

As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations.

Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification

Training Outcome:
There will be career progression opportunities once the apprenticeship has been completed

Employer Description:
West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.

Working Hours :
Monday to Thursday, 08:30 - 17:00 and Friday, 08:30 - 16:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative