Apprentice Commercial Customer Service Adviser

In this role you will:

Provide exceptional customer service via phone, email and in person to our commercial businesses including retailers, tradespeople, and farmers Assist our commercial clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey Collaborate with team members to improve customer service processes and enhance our customer journey Develop and maintain a thorough understanding of our products and services

Our commitment to you:

29 days annual leave (including bank holidays) increasing to 33 days with service Professional and supportive work environment Investment in personal development to progress your career within the business including support to obtain your product licences Pension scheme Family-first policies that prioritise work-life balance including flexible hours available Regular team events and activities No weekend or evening work

Training:
Your training will be completed online from your employers working address

Training Outcome:
Further development within the role

Employer Description:

At NFU North Shropshire Agency we are currently recruiting for an office-based Customer Service Advisor to join our dynamic team at our office in either Market Drayton, Oswestry or Wem to support our personal and commercial commercial customers.

Working Hours :
Monday- Friday, 8.30am - 5.00pm, 1 hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative