Care Navigator Apprentice

Process and effectively signpost patients to the appropriate healthcare professional Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately Process patient requests for appointments Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies Enter read-code data on SYSTM1 Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients’ healthcare records as necessary Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the correct team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Participate in practice audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming mail Scan patient-related documentation and attach scanned documents to patients’ healthcare records Complete opening and closing procedures in accordance with the duty rota As required, support in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently As required, contact patients that are due their annual reviews and any other outstanding clinical processes

Training:

The Level 3 Apprenticeship in Business Administration includes:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed).

Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.

Training Outcome:
This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education

Employer Description:

North Beverley Medical Centre is a primary care medical practice, providing a range of NHS general practice services. The centre is focused on delivering accessible, patient-centred healthcare to individuals and families across the local community.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative