Office Administrator Apprenticeship

As an Office Administrator Apprentice in our fire and security company, you’ll play a key role in supporting our busy operations team. No two days will look the same — you’ll be the first point of contact for customers, help keep engineer schedules running smoothly, and support the wider team with essential administrative tasks. This is a hands-on role where you’ll gain valuable experience while building your knowledge of life safety systems through dedicated training.

Typical duties may include:

Handling incoming calls to our main line and managing enquiries through our central inbox Sending certification and documentation to customers and updating records accurately Supporting engineer diaries, scheduling jobs, and helping coordinate daily workloads Taking part in internal meetings, including taking minutes when required Completing general administrative tasks to support the smooth running of the office Participating in training to develop an understanding of fire and security systems

You’ll be joining a supportive team where you’ll learn how a fast-paced technical service business operates, develop strong organisational and communication skills, and gain confidence in delivering excellent customer service.

Training:
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required) Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.  

Training Outcome:

Upon successful completion of the apprenticeship, there is a strong possibility of progressing into a full‑time Office Administrator role within the company. As your knowledge of fire and security systems grows, you may also have opportunities to develop into specialist areas such as compliance administration, scheduling and operations support. Long‑term, there is the potential to advance into roles such as Service Coordinator or Technical Administrator, depending on your interests and performance.

Employer Description:
Protecting people and facilities since 1999. Based in Burton On Trent Staffordshire, Midland Fire Security Services Ltd design, install and maintain Fire alarm and life safety systems throughout the UK. We cover all industrial, commercial and public sectors.

Working Hours :
Monday to Friday – 8.30am-4.30pm, with a half an hour lunch.

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management