IT Support Engineer Apprenticeship

Provide remote and onsite IT support via phone, email, and ticketing system Keep customers informed with regular updates on their support requests Maintain excellent customer service and professional communication Troubleshoot common hardware, software, and connectivity issues Install, configure, and maintain Windows laptops and desktops along with MacOS devices and IOS Assist with Microsoft 365 user administration Support printers, scanners, and other office peripherals Support basic networking tasks, including Wi-Fi and connectivity troubleshooting Perform routine system checks and basic maintenance tasks Carry out cybersecurity tasks such as antivirus checks and device compliance Follow company security policies and data protection procedures Assist with IT projects under the guidance of senior engineers Document fixes, procedures, and troubleshooting steps in the knowledge base Participate in team meetings and contribute to continuous improvement initiatives Learn and develop technical skills through mentoring and training Demonstrate a willingness to learn new technologies and adapt to changing customer requirements

Training:

The apprenticeship training will be delivered through a combination of workplace learning and a day a week during term time of college training. This training will teach you the knowledge, skills and behaviours set out in the Information communications technician standard. Upon completion, the apprentice will receive a level 3 qualification.

Training Outcome:

Expectancy to move to a full time position at Gather Technology.

Employer Description:
At Gather Technology, we exist to deliver exceptional IT services to ambitious businesses that depend on technology to achieve their goals. We offer IT Support, infrastructure projects, software development, and cyber security. Since 2017, we've built our reputation by providing outstanding customer service, practical technical expertise, and long-term partnerships with our clients. Our growth has come almost entirely through customer referrals - something we're incredibly proud of. Our head office is based in Yeovil, with additional offices in Aylesbury and London, supporting customers across the UK and beyond. Although this apprenticeship is based at our Yeovil headquarters, you'll be joining a company with a broad reach and opportunities to work alongside colleagues across all three locations.

Working Hours :
Full-time. Monday - Friday, either 8.00am - 5.00pm or 9.00am - 6.00pm, with 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience