Apprentice Medical Receptionist - REF 14955

Greeting and directing patients The effective use of the appointment system Booking appointments The processing of information (electronic and hard copy) in a timely manner and in accordance with current policies Assisting patients as required and supporting the administration team with patient registration Act as the central point of contact for patients Be responsible for the distribution of information Messages and enquiries for the clinical team Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers Support staff with the distribution of information Messages and enquiries for the clinical team The post-holder will be an integral part of the general practice team

Training:
Level 3 Business Administrator  Functional skills  Work based learning 

Training Outcome:
Progression onto full time employment 

Employer Description:

As a practice we want to show our staff, patients and the community how we work together, what is important, and how we achieve our practice values in the roles we play.

SAFETY: Safety is everyone's responsibility with clear protocols and clear communication. 

RESPECT: We treat everyone with dignity, kindness, we value each person's background, choices, we listen without judgement.

COMMUNICATION: We listen actively ensuring everyone understands and feels heard.

WELL-LED: We lead by example, we are professional, focus on what is right for the patients and the team. 

COMMITTED: We give our best every day to our patients, staff and community, putting patients at the centre of the decisions we make. 

Working Hours :
Monday & Friday, 8.00am - 5.00pm / Tuesday, 8.00am - 5.30pm / Thursday, 8.00am - 6.30pm / 30 minute lunch (unpaid)

Skills:
Communication skills,Customer care skills,Administrative skills,Team working