Care Navigator- Receptionist Apprenticeship

Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact Book, amend, and cancel appointments and home visits Triage along side a Clinician Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing) Process prescription requests and handle general enquiries Maintain accurate patient records using EMIS / SystmOne Support the wider practice team with day-to-day administrative tasks

Training:
There will be no need for you to leave the workplace as your training will be delivered whilst you are with your employer Your tutor will have monthly remote contact on Teams with you

Training Outcome:
Contract: Permanent after successful completion of probation period

Employer Description:

Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.

Working Hours :
Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday. Core shift hours are 7.45am-4.15pm or 10.30am - 7.00pm 30 minute break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Understand Data Protection,Ability to stay calm