Reception Administration Apprentice

Answer patient queries both in person and over the telephone, including results of investigations, hospital appointments and give advice on administrative matters. Referring to other members of the Practice Team where appropriate Prepare repeat prescriptions on the computer in readiness for the doctors’ authorisation and signature. Review needs for follow-up according to Practice protocols and action as needed Ensure the Task list is actioned in a timely and effective manner Liaise effectively with doctors, nurses and other Practice staff, including attached professional staff such as midwives, district nurses and health visitors, other external agencies such as hospitals, chemists, social services, to ensure relevant information is passed on appropriately Answer incoming phone calls, transferring calls or dealing with the callers' request Manage all administrative queries as necessary Support all clinical staff with general administrative tasks as requested Any other duties

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Training Outcome:

There is the potential to secure permanent employment upon successful completion of your apprenticeship.

Employer Description:
Our aim is to provide friendly, personal and effective health care. We endeavour to treat all our patients fairly to meet their needs in an appropriate way and as promptly as possible. Our staff should treat everyone courteously and we would ask that patients help us by being polite when they contact us at the surgery.

Working Hours :
Tuesday - Friday, 10:30am - 6.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience