Apprentice Customer Service & Office Administrator

In this role, you will support the Technical services team with a wide range of office duties, including:

Acting as the first point of contact for customers and mobile engineers via telephone and email Delivering excellent customer service in a busy and reactive service environment Logging reactive service calls and allocating jobs accurately. Keeping customers updated on the progress of their service requests Raising small quotations and purchase orders Checking engineers' day worksheets and timesheets when required Supporting the Technical Services team with a range of administrative tasks General office administration and maintaining accurate records

Training:
You will gain your level 3 Customer services specialist Apprenticeship This will be assessor led and will be done in-house

Training Outcome:
Once you have gained your level 3 qualification, there will be discussions about your progression

Employer Description:
Our multi-disciplined team culture is to work with clients to meet project objectives by providing cost effective solutions within the shortest time scales. The close relationship of our operating divisions lends itself to timely conclusions with a single source of responsibility for a wide variety of services. Our design, manufacture and installation capability means that we can exercise greater quality control from design to offsite prefabrication which in turn leads to shorter on-site times and more competitive products. The sustained growth of the business over the last 5 years is a direct result of continued support from satisfied clients and consultants.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 1 hour dinner break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience