Apprentice Revenues and Welfare Benefits Practitioner

Customer Service & Case Management

Support & advise customers to improve their financial wellbeing – especially those in crisis situations. Engage with customers to gather relevant information and explain complex matters clearly and appropriately. Maintain accurate and up-to-date records in accordance with legal and organisational requirements. Provide advice and support to help customers access financial support and manage their income effectively. Understand the challenges customers face and offer appropriate solutions or referrals.

Revenues Administration

Establish liability for Council Tax, applying discounts, exemptions, and reliefs as appropriate. To liaise with Revenues to arrange payments of benefits to customers To recalculate benefits following changes in circumstances

Welfare Benefits Administration & Support

Assess eligibility for all welfare benefits based on circumstances. Provide accurate welfare rights advice to support vulnerable individuals. To support the application process. Assist customers in understanding and navigating the UK benefits system. Support customers in maximising their income through benefit entitlement checks and budgeting advice. To complete benefit claim forms to increase customers' income. To identify other financial wellbeing support available

General Duties

Undertake any other duties commensurate with the grade and level of responsibility of the post.

 

Training:

Training will be online with Mighty Oak Training Ltd.

Training Outcome:

Welfare Rights Officer.

Employer Description:

Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.

We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.

Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.

We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.

Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.

 

Working Hours :
Monday to Friday, 9am to 5pm as an example, but with the ability to work flexibly.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative