Customer Service Representative Apprenticeship - Essex

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition.

Day-to-Day Responsibilities:

Calling insurance applications as they fall in our live CRM system Building relationships with the applicants, to ensure their experience is of the highest quality Filtering the applicant's insurance needs and connecting them to the correct insurer Managing applicants' call needs, such as booking callbacks, in some cases, being able to offer them multiple brokers to receive quotations Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer Using your communication skills to connect the client with the Broker with a seamless transition

A full UK Driving Licence is required for this role.

Preferred Skills:

Basic Computer Skills Excellent Telephone Manner

Personal Attributes:

Confident Professional Enthusiastic Positive Outlook & Desire To Succeed Motivated

Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years We’re privileged to help individuals unlock their potential and realise the value of their skills and talents As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship Level 2 Apprenticeship

Training Outcome:
There is a possibility of being offered a full-time role after successful completion of the apprenticeship

Employer Description:
Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

Working Hours :
Monday- Friday 9.00am- 5.30pm

Skills:
Administrative Skills,Customer Care Skills,IT Skills,Organisational Skills,Communication Skills