Apprentice Library, Information & Archive Services Assistant (Apprentice LIAS Assistant)

Provide proactive, in-person support across all library spaces, helping users access services, navigate the building and maintain a welcoming, inclusive and safe study environment. Confidently manage challenging behaviour, including disruptive or confrontational situations, using effective communication, de-escalation techniques and sound judgement. Work collaboratively with colleagues and security where appropriate to maintain a safe, inclusive and positive study environment. Guide users in using library services and collections, both print and digital, and signpost them to relevant services delivered by other teams and the wider university. Help users with IT-related queries, including accessing e-resources, the library catalogue and self-service kiosks. Conduct checks on equipment and library study areas. Develop an understanding of users' information needs and support access to digital and physical resources. Support the organisation and promotion of library resources to ensure they are well arranged, accessible, and widely used. Assist with the care, documentation, and accessibility of library and archive collections.

Training:
You will gain practical, real‑world experience in libraries and archives in a supportive environment, while working towards a recognised Level 3 Library, Information and Archive Services Apprenticeship qualification You’ll receive full training across all aspects of the role, through a mix of a structured induction and hands‑on experience. You can also take advantage of a range of additional training opportunities through our staff development programme You will spend one day each week on training (either Thursday or Friday)

The training provider is Westminster Adult Education Service and the college you will be attending is located at:

Westminster Adult Education Service
219 Lisson Grove
London NW8 8LW.

For more information see: https://www.waes.ac.uk/about-us/why-study-at-waes/

Training Outcome:
Once qualified, LIAS Apprentices can apply for library vacancies at the University of Greenwich or a range of other library, information and archive services in a university, public library, health or school library setting

Career pathways for LIAS Apprentices are described in more detail on the CILIP website at:

https://www.cilip.org.uk/page/LISApprenticeships

Employer Description:

The University of Greenwich aims to be the top modern university in the UK by 2030, focusing on student success, inclusivity, impactful research, and sustainability. The main campus is in central Greenwich, with two other campuses at Medway in Kent and Avery Hill in SE London. With over 30,000 students, we are a vibrant place to work. For 2023, the University of Greenwich was ranked 60 out of 121 UK Universities according to Times Higher Education (THE).

Working Hours :
0.86 FTE. 4 weekdays (Monday to Friday) with 5 hours 45 minutes work per day (23 hours total), plus 1 paid study day (7 hours). Working hours will be assigned according to service needs, and flexibility may occasionally be required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience