Digital IT Apprentice (Customer Service L2)

In this role, you’ll support the successful delivery of our teams’ first line and 2nd line responses, helping to enhance the digital experience for our residents and employees. This is an exciting opportunity for someone who enjoys variety, continuous learning, and contributing to better public services through technology.

As a Level 2 Apprentice, you will play an essential part in supporting day‑to‑day digital tasks. This includes:

Updating and maintaining website content Carrying out basic technical configuration within our resident self‑service platform, MyTendring Provide administrative and project support, helping with planning, scheduling, and task tracking, while working closely with colleagues, service teams, and external partners. Assisting with first line communication through our IT Service Desk Technical support to employees, such as equipment maintenance and replacements and fault identification and resolution Key system support, including daily tasks to support operational Council functions Support with some Health and Safety activities Support the Council’s requirements for Cyber Security, GDPR and Accessibility

We’re looking for someone who:

Has an interest in digital technologies, web content management, or IT system support Can follow processes, solve problems methodically, and maintain strong attention to detail Communicates clearly and works effectively with others Is keen to learn and develop new technical skills Thrives in a varied, fast‑paced role with new challenges each day

Training:

Training will take place in the workplace.

Training Outcome:

There are many career opportunities available to apprentices in the council.

Employer Description:

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

Working Hours :
Monday to Thursday, 8.45am to 5.15pm. Friday, 8.45am to 4.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience