Service Advisor Apprenticeship - Suzuki- Bradford

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

Interpreting customer concerns and comments and liaising with technicians Booking / scheduling vehicle services Liaising with customers about any additional work required Estimating time and costs associated with repairs Handling customer complaints Responding to customer requests Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

Training:

Level 3 Customer Service Specialist Standard - 15-18 months.

Training delivered remotely via online webinars over the duration of the apprenticeship. 

Training Outcome:

Permanent role upon successful and satisfactory completion of the apprenticeship.

Employer Description:
Our company values, fit, fun, family and fearless is the foundation of the business and we live by them every day. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.

Working Hours :
Days and times to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Attention to detail,Team working,Initiative,Patience,Logical