Admin Apprentice

Liaising with clients, suppliers, and internal teams Updating and maintaining office records, filing systems, and databases Acting as the main point of contact for the service desk Managing incoming phone calls, emails, and correspondence Processing goods inwards and outwards and assisting with stock control Scheduling engineers for service calls and maintenance visits Updating live breakdown appointments and service schedules Tracking outstanding jobs and following up with customers regarding ongoing work Raising and processing job sheets accurately and efficiently Ensuring documentation is accurate and compliant with company procedures Providing excellent customer service and resolving basic customer enquiries Supporting the wider team with general administrative duties as required

Training:

The Level 3 Apprenticeship in Business Administration includes:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

Training Outcome:

This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Employer Description:

Robson Refrigeration is a well-established, family-run business with a strong reputation for delivering reliable refrigeration and air conditioning services to customers across a range of sectors. The successful candidate will benefit from:

The stability and security of a business committed to delivering outstanding customer service. A supportive and friendly team environment. Ongoing training and development opportunities. Valuable workplace experience alongside an apprenticeship qualification. Varied and engaging day-to-day responsibilities. Excellent prospects for career progression.

Working Hours :
Monday to Friday, 8:30am - 5:00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative