IT Apprentice

Work effectively on Trafford IT systems, ensuring all support requests are logged accurately and in a timely manner on the relevant ticketing system Work in a supported learning environment to develop skills and knowledge to complete the Level 3 Information Communications Technician apprenticeship Undertake a range of IT and general administration duties to contribute to the achievement of team objectives Participate in a development programme (on-site and off-site), completing your learning plan including exams, workbooks and evidence of development Work closely with QA and develop positive relationships with colleagues and key stakeholders Support the IT Service to resolve IT related issues over the phone, via the IT hub system and during face-to-face bookings Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning and communication Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Trafford Council, alongside partners in the public, private and third sectors, works towards a shared vision: Trafford - where all our residents, businesses and communities thrive. At the heart of this vision is a common cause - to make Trafford a better borough, where everyone has a chance to succeed and where everybody has a voice. We are committed to working together across services and agencies to close inequality gaps and make the best use of our resources.

Working Hours :
Monday to Friday, 8am - 4pm

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working