Customer Service Tech- Savvy Apprentice

We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow
efficiently.

We are looking for a proactive, tech-savvy problem solver to join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat.

What you'll be doing: 

Provide expert, empathetic troubleshooting via live chat, email, phone, and our dedicated Facebook user communities Maintain accurate records of customer interactions using the customer relationship management tools Diagnose customer issues by investigating front-end software behaviour, replication steps, and escalating verified bugs to the engineering team Write clear, helpful documentation, FAQs, and troubleshooting guides for both internal training and external customer self-service Identify common user friction points and actively contribute ideas to improve our internal support processes as we scale

Training:

Customer Service Practitioner Level 2.

The apprentice will have a monthly group training session (this could be in-person or online) and a monthly 1-1 training and review meeting with their Training Consultant.  

Training Outcome:

We are a growing team that values shipping great work over sitting in endless meetings. We offer a clear, structured growth path during and after your apprenticeship, with opportunities to take ownership of support functions, transition into permanent support roles, or branch deeper into product development and technical pathways.

Employer Description:

We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently.

 

Working Hours :
Monday - Friday, 08:30 - 17:00 (40-hours per week plus lunch breaks), including time with our training provider

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Patience,Good level of written English.,Motivated,Reliable,Empathetic