Customer Service Apprentice - Manchester

Main Duties:

Managing booking of appointments of applicants within your campus location Supporting applicants queries both over the phone and via email Actively involved in assisting the team for achieving the student recruitment target for each intake. Analysing customer feedback data to determine whether customers are satisfied with company products and services.
Supporting the programme management team members to maximise the enrolment. Responding to enquiries over email Supporting the team members to maximise the enrolment. Communicate effectively with applicants and internal team members Consistently provide a quality customer experience to applicants Manage agendas for business development team within the campus Create and update records and databases with personnel, financial and other data Analyse data from assessments Assist colleagues whenever necessary

Training Outcome:
Excellent progression available within the company The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion

Employer Description:

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Monday - Friday, 9.00am - 6.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills