Internal Sales Support Coordinator Apprentice - Level 2
Sales Team support
Provide day-to-day administrative support to the Regional Account Managers
Monitor shared inboxes and calendars, responding to customer enquiries on behalf of the sales team where appropriate.
Manage appointments, follow-ups and reminders to ensure customer commitments are met
Prepare meeting notes and assist with sales administration
Ensure CRM records and customer information remain accurate and up to date
Customer Relationship Management
Act as a first point of contact for customers when their Regional
Account Manager is unavailable
Build and maintain positive relationships with customers through regular communication
Handle routine customer enquiries professionally and efficiently.
Escalate technical or commercial matters to the relevant Account Manager when required
Proactively follow up outstanding quotations and customer requests.
Quotation & Administration
Learn how to prepare low-value and straightforward quotations using company pricing guidelines
Liaise with the Operations Team to obtain pricing and service information where required
Assist in preparing larger quotations and proposals for Account Managers
Track quotation status and ensure timely follow-up
Raise customer documentation and maintain organised electronic records
Customer Service
Ensure all customer enquiries receive a prompt and professional response
Help resolve minor customer issues quickly while maintaining excellent service standards
Support customer onboarding and contract administration
Gather customer feedback and identify opportunities to improve service
Team Collaboration
Work closely with Sales, Operations and Finance to ensure smooth customer service delivery
Share information effectively across departments
Support company events, marketing initiatives and customer engagement activities where required
Key Performance Indicators (KPIs)
Respond to customer enquiries within agreed service levels
Produce accurate quotations within agreed timescales
Maintain high levels of CRM accuracy
Achieve excellent customer satisfaction through responsive communication
Ensure effective diary and inbox management for assigned Account Managers
Support the achievement of departmental sales and customer retention objectives
Complete apprenticeship coursework and training requirements to a high standard
Training:
Level 2 Customer Service Practitioner Apprenticeship
English and maths functional skills training if necessary
Dedicated Juniper skills coach for on-the-job training
Training Outcome:
Potential full-time position within the company
Employer Description:
At Elevate FM Ltd, we provide nationwide commercial facilities management and property maintenance solutions, helping businesses keep their buildings safe, compliant and operational. Our mission is simple, to make our customers' lives easier.
Our success is built on our core values of
Integrity, Commitment, Authenticity and Nurture and we're looking for someone who shares these values and is eager to learn while supporting a busy sales team.
Working Hours :
Monday – Friday 09:00 – 15:30.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone manner