Customer Logistics Apprentice

Accurately process all customer purchase orders, electronically and manually with the support of digital tools. Act as a key contact for supply chain enquiries (via phone, e-mail and Microsoft Teams) relating to part numbers, pricing, product availability, delivery status, product identification and basic compatibility. Maintain first-class phone availability with minimum customer waiting time. Strive to achieve and maintain departmental KPI targets including call reachability of > 98.5% and >99% sales order accuracy.  

Training Outcome:
Training on full product range Factory tour Full training on inbound and outbound call handling All departmental tasks All software and applications used

Employer Description:

Worcester Bosch is a major heating and hot water appliance manufacturing company.

Working Hours :
8am - 5pm, Monday - Thursday. 8am - 4pm or 9am - 5pm, Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience