Apprentice Patient Advisor

As an Apprentice Patient Advisor, you will be the first point of contact for our patients, providing a welcoming, professional and supportive service. You will develop skills in communication, administration, healthcare systems and patient care while learning from experienced members of our team.

What you will learn and do:

Welcome patients and visitors to the practice in a friendly and professional manner Answer telephone calls and deal with patient enquiries Book and manage appointments using our clinical systems Support patients with navigating NHS services Provide information and signposting to appropriate services Process administrative tasks accurately and efficiently Maintain confidentiality and follow NHS policies and procedures Work as part of a wider healthcare team to deliver excellent patient care

Training:

The apprentice will receive a combination of on-the-job training at Latchford Medical Centre and off-the-job learning through Warrington Vale College.

At the practice, you will gain hands-on experience working alongside our experienced team, developing skills in patient communication, appointment systems, administration, confidentiality, NHS processes and providing excellent patient service. You will be supported through regular supervision, coaching and feedback to help you build confidence and knowledge.

You will also attend Warrington Vale College as part of your apprenticeship programme, where you will complete structured learning, develop your understanding of healthcare administration and work towards achieving your recognised apprenticeship qualification.

Training Outcome:

Successful completion of the apprenticeship may lead to a permanent position within the practice, subject to the availability of suitable vacancies at the time. If a position is not available, we will support and encourage the apprentice in seeking employment opportunities elsewhere, using the skills, knowledge and experience gained during their apprenticeship.

Employer Description:

Latchford Medical Centre is a friendly, forward-thinking GP practice providing NHS primary care services to patients in Warrington. We are committed to delivering high-quality, patient-centred care and supporting our staff to develop rewarding careers within the NHS.

We are looking for an enthusiastic Business Administration Apprentice to join our reception and administration team. This is an excellent opportunity to gain valuable experience in a busy healthcare environment while working towards a recognised qualification.

You will learn a wide range of administrative and customer service skills, supporting patients, clinicians and colleagues across the practice. The role is ideal for someone who enjoys helping people, is keen to learn, and wants to build a career in healthcare administration.

Working Hours :
Monday to Friday 8am to 7pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail