IT Apprentice

Act as first point of contact for IT support requests via phone, email and helpdesk, across all four sites Log, triage and resolve routine incidents: password resets, account access, printer and hardware faults, software installs Set up and configure end-user devices (laptops, desktops, handhelds) and peripherals Escalate more complex issues to the wider IT team with clear, well-documented information Maintain accurate records of issues, resolutions and equipment in the IT asset register Support basic user administration tasks (starters, leavers, permissions) under supervision Assist with routine checks on servers, network equipment and backups Follow, and help maintain, IT documentation such as setup guides and known-issue logs Complete all off-the-job training and coursework required by the apprenticeship standard

Training:

As part of your apprenticeship, and dependent on your prior attainment and age, you may be required to complete English and Maths Functional Skills, which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

Training Outcome:

This apprenticeship is deliberately structured to grow. Depending on your interests and aptitude, a typical progression looks like:

Level 2 (Infrastructure & Systems): supporting servers, network hardware, on-site data centre equipment, and Microsoft 365 / Windows Server administration Level 3 (Platform & Development): gaining exposure to the Magnex platform - Node.js applications, SQL, Git - assisting with testing, bug fixes and documentation under guidance Level 4 (Security & Integration): involvement in the company's ISO 27001 security programme, EDI/data integration work (e.g. Tradacoms, EDIFACT), and vendor-facing projects

Where your progress and the needs of the business align, this role can develop into a permanent IT Support, Junior Developer, or IT Systems role on completion of the apprenticeship.

Employer Description:

Magnavale Limited is a leading temperature-controlled storage and logistics company operating across four UK sites — Chesterfield, Easton, Scunthorpe and Warrington with future expansion planned — supporting the five current businesses within the group. IT is central to daily operations, from warehouse management and EDI trading links with major retailers, to Magnex, our internally developed platform that runs booking, tracking and reporting tools used across the business.

This is a genuine opportunity to learn IT support and software fundamentals inside a live, operational business, with a clear route to grow beyond first-line support as your skills develop.

Working Hours :
Monday - Friday (Times to be confirmed).

Skills:
IT skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative