IT Support Apprentice
This is an exciting opportunity for someone looking to launch a career in IT. As an IT Apprentice at Boundary Oak School, you will work alongside our experienced IT team, gaining hands-on experience supporting staff, pupils and the school’s digital infrastructure. You will be enroled on the Level 3 Information Communications Technician apprenticeship with Leep Talent, attending workshops and working towards nationally recognised qualifications including Azure Fundamentals (AZ-900) and Microsoft Security, Compliance & Identity Fundamentals (SC-900).
The role offers full exposure to a broad range of IT duties, from helpdesk support to networking, security and cloud technologies — all within a busy and rewarding school environment.
IT Support & Helpdesk
Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone. Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools. Escalate issues appropriately and maintain clear documentation and audit trails throughout. Address IT issues by prioritising them in line with service level agreements.Hardware & Software
Install, configure and maintain hardware and software, including mobile devices, printers, projectors, scanners, cameras and AV equipment. Support the rollout of new systems, applications and hardware upgrades across the school. Apply appropriate testing methodologies to hardware, software and cabling assets. Carry out preventative maintenance to reduce the incidence of faults.Networking & Infrastructure
Complete cabling tasks including coaxial, copper and fibre connections. Support the configuration and maintenance of network devices, switches and routers. Learn virtualisation of servers, applications and networks. Deliver network tasks with a focus on security, mitigating and defending against risks.Security & Compliance
Apply appropriate security policies to all ICT tasks in line with school and organisational requirements. Administer security access, user permissions and account management, including password resets, escalating as required. Interpret technical specifications relevant to the ICT task in hand.Stakeholder Communication
Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems. Manage expectations and escalation professionally, keeping users informed of progress.Professional Development
Actively engage with the Leep Talent apprenticeship programme, attending all scheduled workshops and completing required coursework. Practise continuous self-directed learning to stay up to date with technological developments. Participate in regular 121 reviews with your line manager and Leep Talent development coach (every 8 weeks). Work towards and sit the AZ-900 and SC-900 Microsoft certification exams included in the programme.Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from the Just IT apprenticeship team to increase your skills. Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Employer Description:
Boundary Oak School is an independent day and boarding school set in beautiful grounds in Fareham, Hampshire. We are committed to providing an outstanding educational experience for our pupils and a supportive, dynamic environment for our staff. Our IT infrastructure underpins teaching, learning and administration across the school, and we are now seeking a motivated individual to join our IT team as an Apprentice.
Working Hours :
Monday - Friday (8:00am - 4:00pm).
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Motivated,Hardware and Software,Tech Savvy,Passion for IT,Troubleshooting,Can do attitude