IT Apprentice

The IT Apprentice is accountable for: 

Providing first-line IT support under supervision Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme Assisting with IT asset management and device lifecycle tasks Contributing to a calm, professional and service-led IT function

The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery. 

Helpdesk & First-Line Support:

Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues Log, categorise and update support tickets using the helpdesk system Assist with password resets, basic troubleshooting and peripheral setup Maintain clear and professional communication with users during support interactions 

1:1 Device Scheme & Asset Management:

Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination Assist with device handovers, onboarding and offboarding processes Maintain accurate records of IT assets, loan devices and peripherals Help with device imaging, tagging and inventory updates

Classroom & Operational Support:

Assist with the setup and maintenance of classroom AV and IT equipment Support staff and pupils with the use of school systems and services Help prepare IT equipment for events, exams and term starts Maintain cleanliness and readiness of IT equipment and storage areas

Learning & Development:

Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship

Service Ownership & Outcomes - The IT Apprentice will be expected to: 

Develop core technical and customer service skills in line with the apprenticeship framework Contribute to improved helpdesk responsiveness and user satisfaction Support the smooth operation of the 1:1 device scheme and asset tracking Demonstrate a proactive, professional and collaborative approach to IT support

Training:

Information Communications Technician Level 3 Apprenticeship Standard: 

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform. 

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. 

This is a Level 3 qualification. 

Knowledge areas include: 

Hardware and Networking Software and Security ICT Administration

Training Outcome:

Possibility of further employment, dependent on progression.

Employer Description:

St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.

Working Hours :
Monday - Friday, working hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Time management skills,Commitment to school's values,Fast learner,Familiarity with Windows,Familiarity with Microsoft 365